How customer accounts and orders work together
Customer accounts in their barest form are a collection of generally identifiable information such as name, address, account password, and other customer identifiable information.
Orders in TeleCloud APP are usually a subscription to a service (although non-recurring orders are also supported). All orders must be connected to a customer account. A single customer account can hold unlimited orders, this is particularly useful for business accounts and customers with multiple lines or services.
NOTE: The more orders on an account the longer the account will take to load in the TeleCloud APP platform, we recommend limited orders on an account to 50 or less.
Other items (outside of orders) can also be connected to customers accounts but not all are required to be connected. Although not required, support tickets can be linked to a customer account and further linked to an order on the account either by a cloud user or the customer themselves. Although support tickets can be linked it's not requited. The benefit of linking support tickets to a customer account or order is that it simplifies the job of the support representative since the customer account and/or order number will be displayed and clickable on the ticket. Notes are one item that must always be linked to a customer account but can also be linked to a order on the account as well.
Each account maintains it's own transaction history accessible in the platform and via API using the "Transaction/Search" service.
- All orders must be connected to a customer account
- A single customer account can hold unlimited orders
- Support tickets can be linked to a customer account at the time of opening