How to create, edit, and delete cloud users

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Cloud Users are logins for your staff members, allowing them to access the TeleCloud platform to manage services, view billing, or handle support requests. This guide will show you how to create a new user for your team.

Step 1: Navigate to Cloud Users

1. Log in to your TeleCloud account.
2. Using the main navigation menu on the left, click on Cloud.
3. From the submenu, select Users.

Step 2: Open the New User Modal

On the "Cloud Users" page, you will see a list of your current users.

1. In the top-right corner of the page, click the New User button.

2. A pop-up window titled "Create Cloud User" will appear.

Step 3: Fill in the User's Details

You will need to provide some basic information for the new user.

• First Name: Enter the user's first name.
• Last Name: Enter the user's last name.
• E-Mail Address: Enter the user's primary email address. This will be used for their login and for receiving system notifications.
• Access Level: Select the appropriate permission level for this user.
  • ADMIN: Full administrative access to all features.
  • STAFF: Standard access for day-to-day operations.
  • SUPPORT: Limited access, typically for viewing and managing support-related functions.

Step 4: Create the User

1. After filling out the form, click the green Create button.

The system will create the new user account. The new user will receive a welcome email with instructions on how to set their password and log in for the first time.

Once created, the user will appear in the list on the main "Cloud Users" page, where you can manage their account in the future.