How to setup e-mail notifications

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Automated email notifications keep you and your customers informed about important events happening on your account, such as new service orders, billing events, or support ticket updates.

NOTE: If notifications for a specific event are not enabled they will not be sent by the TeleCloud platform, all notifications must be setup in advance.

This guide will walk you through how to find, customize, and enable these notifications.

Step 1: Navigate to Notifications

1. Log in to your TeleCloud account.

2. From the main navigation menu on the left, click on Cloud.

3. From the submenu, select Notifications.

You will now see the main Notifications dashboard.

Step 2: Select a Notification to Configure

The main part of this page is a table of Available Notifications. This list shows every event in the system for which you can send an automated email.

• Event: The name of the event that triggers the notification (e.g., Service/NewOrder).

• Cloud Status: Shows if the notification to you (the brand owner) is ENABLED or DISABLED.

• Customer Status: Shows if the notification to your customer is ENABLED or DISABLED.

To begin, click on the event you wish to configure from the list.

Step 3: Customize the Notification

After selecting an event, you will be taken to its configuration page. Here you can customize the email's content and behavior.

1. From E-Mail Address: Enter the email address you want the notification to be sent from. This helps your customers recognize the email as coming from your brand.

2. Send Customer Notifications: For events that support it, you can choose YES or NO to control whether an email is sent to the customer associated with the event.

3. HTML Content: The page provides two text areas to edit the email templates.

• Client Notification HTML: This is the email that gets sent to your company's designated notification address.

• Customer Notification HTML: This is the email that gets sent to your customer.

• Advanced Users: You can directly edit the HTML to fully customize the look and feel. The templates are pre-filled with system variables like {{customer_name}} or {{service_id}} that will be automatically replaced with the correct information when the email is sent.

4. Preview: Before saving, you can click the (Preview) link next to the section headers to see how your email will look.

Step 4: Save or Delete Your Configuration

• To Save: Once you are happy with your changes, click the Save Notification button at the bottom of the page. This will activate the notification with your custom settings.

• To Delete: If you no longer want to use a custom notification and wish to disable it, click the Delete Notification button at the top-right of the configuration page. This will remove your custom settings and stop this notification from being sent.

You can repeat this process for any event in the list to build a comprehensive and branded notification system for you and your customers.